Karl Stennienibarra
Senior BOV staff are reportedly getting ‘really pissed off ‘ after being kept on hold for over three hours by their own customer care department, as they try to figure out who tried to hack the bank.
“Please be aware that this call may be used for training and quality assurance purposes,” said the head of BOV’s cyber security team Mark Bonnici in a mocking voice, after being on hold since 1:30 p.m.
“Issa ngħidilhom fejn idaħħluhom it-training and quality assurance,” replied IT department chief Dylan Deguara while pacing up and down the room aggressively.
“I used to love Girl From Ipanema but I swear to god, if it loops one more fucking time I’m driving to the call centre and burning it to the ground,” threatened Claire Fenech, director of the bank’s anti-fraud division.
“Maybe if I put my phone down on the table someone will pick up,” rejoined Mr Bonnici, while Ms Fenech sighed loudly.
At the time of writing, Mr Deguara had just managed to get through, only to be told he needed his Secure Key, which he had misplaced.
